Privacy Policy

Effective Date: October 1, 2026

Massage Essence (“Massage Essence,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, disclosed, and otherwise processed when you visit massage-essence.com, use our online booking features, contact us, or otherwise interact with our website.

Massage Essence is located at:

For privacy-related questions, you may contact us at jj@jier.llc.

1. Information We Collect

The information collected in connection with our website depends on how you interact with it.

Information You Provide Through Appointment Booking

Online appointments are handled through Square Appointments.

When you book an appointment, Square may ask you to provide information such as:

• your name;
• telephone number;
• email address;
• selected service;
• appointment date and time; and
• other information Square reasonably requires to create or manage the appointment.

Massage Essence does not operate a separate contact form or account-registration system on this website.

We do not ask customers through our website to provide medical histories, diagnoses, medications, or other medical information.

Payment Information

Massage Essence does not collect or store payment-card numbers through massage-essence.com.

If Square requests payment information in connection with an appointment, payment, saved card, or other Square feature, that information is provided directly to and processed by Square in accordance with Square’s own privacy and security practices.

Information Collected Automatically

When you visit our website, we and our technology providers may automatically collect information such as:

• IP address;
• browser type;
• device type;
• operating system;
• approximate geographic location derived from an IP address;
• pages viewed;
• links or buttons clicked;
• referring website or source;
• date and time of visits;
• advertising or device identifiers;
• cookie and similar technology information; and
• information about how visitors interact with the website.

This information is generally used for website operation, security, analytics, performance measurement, and advertising.

2. Google Analytics, Google Ads, and Similar Technologies

We may use services provided by Google, including Google Analytics, Google Ads, Google Search Console, and related measurement or advertising technologies.

Google Analytics and advertising technologies may use cookies, tags, pixels, device identifiers, or similar technologies to help us understand:

• how visitors find our website;
• which pages visitors use;
• whether advertising leads to website visits or bookings;
• website performance;
• advertising effectiveness; and
• aggregate visitor trends.

Depending on the Google features we enable, Google may use information collected through these technologies for advertising measurement, audience creation, remarketing, or personalized advertising in accordance with Google’s policies and user settings.

We do not provide Google with customer payment-card information through our website, and we do not intentionally send personally identifiable information to Google Ads or Analytics advertising tags.

Visitors may be able to manage cookies through their browser settings and advertising preferences through Google’s advertising controls.

3. Square Appointments

Our online booking functionality is provided by Square.

When you use Square Appointments, information you provide is transmitted to and processed by Square. Square may process information both on our behalf and for its own purposes, depending on the Square service being used.

Square’s collection and use of information is governed by Square’s own privacy notices and terms.

Massage Essence may receive appointment-related information from Square as necessary to:

• create and manage appointments;
• identify the customer and requested service;
• communicate about appointments;
• maintain customer and appointment records;
• provide customer service; and
• operate our business.

4. How We Use Information

We may use information collected through the website or received through our service providers to:

• schedule, confirm, modify, or cancel appointments;
• communicate with you about your appointment;
• provide massage services you request;
• respond to customer-service questions;
• operate and maintain our website;
• understand website traffic and usage;
• measure the effectiveness of advertising;
• improve our website and services;
• detect or prevent fraud, abuse, or security incidents;
• comply with applicable laws or legal requests; and
• protect the rights, safety, and property of Massage Essence, our customers, and others.

We do not currently use appointment contact information for promotional email or text-message campaigns.

If our marketing practices change in the future, we may update this Privacy Policy and obtain any consent required by applicable law.

5. Appointment Communications

If you make an appointment, we or Square may contact you regarding matters related to that appointment, including:

• booking confirmations;
• reminders;
• scheduling changes;
• cancellations;
• customer-service communications; and
• other information reasonably necessary to manage your appointment.

These operational communications are different from promotional marketing messages.

6. Cookies and Similar Technologies

Our website and third-party providers may use cookies, pixels, tags, local storage, or similar technologies.

These technologies may be used to:

• operate website functionality;
• remember settings;
• understand traffic and visitor behavior;
• detect technical or security issues;
• measure advertising conversions; and
• support Google advertising and analytics features.

You may be able to block or delete cookies using your browser settings. Disabling certain technologies may affect website functionality or the accuracy of analytics.

7. How We Share Information

We do not sell personal information.

We may disclose information to service providers and other parties when reasonably necessary to operate the website and business, including:

• Square, for appointment booking and related services;
• Google, for analytics, advertising, maps, and related services;
• website hosting, infrastructure, security, or technical-service providers;
• professional advisers where reasonably necessary; and
• government authorities or other parties when disclosure is required by law or reasonably necessary to protect legal rights or safety.

Third-party providers may collect information directly from your browser or device and process it under their own privacy policies.

8. Advertising

We may use Google Ads to advertise Massage Essence and measure the effectiveness of our advertising.

Depending on the advertising features we use, cookies or similar identifiers may allow Google or other advertising providers to recognize that a browser or device previously visited our website.

We do not intentionally provide advertising providers with medical information or payment-card information.

You may be able to limit personalized advertising through Google Ads Settings, browser controls, or other industry-provided opt-out tools.

9. Do Not Track Signals

Some browsers offer a “Do Not Track” setting.

Because there is not a universally accepted standard for responding to browser Do Not Track signals, our website does not currently respond to all Do Not Track signals in a standardized manner.

You can manage cookies and certain advertising preferences using your browser settings and the controls offered by relevant third-party providers.

Third parties, including analytics and advertising providers, may collect information about your online activities over time and across different websites or online services when their technologies are present on our website.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including appointment administration, business records, legal obligations, dispute resolution, security, and legitimate operational needs.

Information maintained by Square or another third-party provider may be retained according to that provider’s own retention policies.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Appointment and payment information submitted through Square is transmitted to Square and is subject to Square’s security practices. Square states that customer information submitted to its services is encrypted in transit and that its payment systems comply with applicable PCI requirements.

12. Children’s Privacy

Our website and massage services are not directed toward collecting personal information online from children.

We do not knowingly use the website to collect personal information from children under 13 for advertising or marketing purposes.

If you believe a child has provided personal information to us through the website without appropriate authorization, contact us at jj@jier.llc.

13. California Privacy

Massage Essence does not currently meet the business thresholds that would make it subject to all requirements of the California Consumer Privacy Act (“CCPA”) based on our current operations.

Regardless, we aim to collect only information reasonably necessary to operate our website, manage appointments, provide services, measure website performance, and advertise our business.

We do not sell personal information.

California residents may contact us at jj@jier.llc with questions or requests concerning information we maintain about them. Information controlled separately by Square, Google, or another third party may need to be requested directly from that provider.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party services, including Square, Google Maps, Google, Yelp, or other websites.

We do not control the privacy practices of those third parties. Your interaction with a third-party website or service is governed by that party’s privacy policies and terms.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our website;
• our booking system;
• analytics or advertising technologies;
• our business practices; or
• applicable legal requirements.

When we make material changes, we will update the effective date shown at the top of this Privacy Policy.

We encourage you to review this page periodically.

16. Contact Us

For questions about this Privacy Policy or our privacy practices, contact: