Terms of Service

Effective Date: October 1, 2026

These Terms of Service (“Terms”) govern your use of massage-essence.com, online booking features, gift cards, and services provided by Ji Er LLC d/b/a Massage Essence (“Massage Essence,” “we,” “us,” or “our”).

By using our website, booking an appointment, purchasing a gift card, or receiving services from Massage Essence, you agree to these Terms.

1. Massage Services

Massage Essence provides professional massage and related wellness services.

Our services are intended for relaxation, wellness, muscle tension, soreness, recovery, and general comfort. Massage services are not medical care and are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition.

Massage Essence is not a substitute for a physician, physical therapist, chiropractor, or other healthcare provider. If you have questions about whether massage is appropriate for you, you should consult an appropriate healthcare professional.

2. Adults Only

Massage Essence provides services only to customers who are 18 years of age or older.

By booking an appointment or receiving services, you represent that you are at least 18 years old.

3. Appointments

Appointments may be booked online through Square Appointments or by contacting Massage Essence.

Online appointments may be automatically confirmed through Square. Although an appointment may initially appear confirmed, availability may occasionally change due to therapist availability, staffing, scheduling conflicts, emergencies, technical issues, or other circumstances.

If we are unable to honor an appointment, we may contact you by phone, text message, email, or another contact method associated with your booking.

Massage Essence reserves the right to reschedule or cancel appointments when reasonably necessary.

4. Appointment Communications

By providing contact information when booking, you agree that Massage Essence and our booking provider may contact you regarding your appointment, including:

• confirmations;
• reminders;
• schedule changes;
• cancellations;
• customer-service matters; and
• other communications reasonably related to your appointment.

These communications are operational and are not consent to promotional marketing messages.

5. Walk-Ins

Walk-ins are welcome during normal business hours.

Walk-in availability depends on therapist, room, and scheduling availability at the time you arrive. We cannot guarantee immediate availability for walk-in customers.

6. Cancellations and Schedule Changes

We understand that plans change.

If you need to cancel or change your appointment, please notify us as soon as reasonably possible. When possible, we appreciate at least one hour of advance notice.

Massage Essence does not currently charge a standard cancellation or no-show fee.

We reserve the right to update our appointment or cancellation policies for future bookings. Any applicable policy will be disclosed before it applies.

7. Late Arrivals

Please arrive on time for your appointment.

If you expect to be late, call us as soon as possible at (714) 668-1278.

Depending on how late you arrive and the appointments scheduled after yours, we may need to:

• reschedule your appointment;
• ask you to wait for the next available therapist; or
• cancel the appointment if we are no longer able to accommodate the original time.

We do not shorten a scheduled massage solely because you arrived late.

We cannot guarantee that your original appointment can still be accommodated if you arrive late.

8. Therapist and Service Availability

Specific therapists, rooms, massage techniques, appointment times, or preferences are subject to availability.

Although we will make reasonable efforts to accommodate requests, Massage Essence does not guarantee:

• a particular therapist;
• a particular room;
• a particular massage technique;
• a particular pressure level;
• immediate walk-in availability; or
• any particular physical result.

We may substitute therapists or adjust scheduling when reasonably necessary.

9. Communicating Your Preferences

Massage is a personal experience, and customers are encouraged to communicate openly with their therapist.

Before and during your massage, please let your therapist know:

• your preferred pressure;
• areas you would like more attention on;
• areas you would prefer they avoid;
• whether anything feels uncomfortable; and
• any other preference relevant to your comfort.

Pressure or technique may be adjusted at any time upon request.

You may also ask to end the massage at any time.

10. Customer Responsibility for Relevant Information

You are responsible for informing your therapist before the session of any condition, injury, sensitivity, allergy, pregnancy, recent procedure, or other circumstance that may affect whether or how massage should be performed.

Massage Essence does not require customers to submit medical histories through our website or online booking system.

If you are unsure whether massage is appropriate for you, consult an appropriate healthcare professional before receiving services.

11. Professional Conduct

Massage Essence provides professional massage services only.

Sexual requests, sexual conduct, harassment, threats, abusive behavior, inappropriate touching, or other misconduct toward therapists, employees, contractors, or customers is strictly prohibited.

Massage Essence and its therapists may immediately stop or terminate a massage session if conduct is inappropriate, unsafe, threatening, abusive, or inconsistent with a professional massage environment.

A customer may also be denied future service.

Where appropriate, unlawful conduct may be reported to law enforcement.

12. Right to Refuse Service

Massage Essence reserves the right, to the fullest extent permitted by law, to refuse, discontinue, or deny service to any person.

This may include, without limitation, circumstances involving:

• inappropriate or abusive conduct;
• harassment or threats;
• intoxication or impairment;
• hygiene concerns;
• suspected contagious illness or condition;
• safety concerns;
• therapist discomfort;
• customer discomfort;
• scheduling or staffing limitations;
• inability to reasonably provide a requested service;
• repeated misuse of appointment scheduling;
• fraudulent activity; or
• other legitimate business, operational, professional, or safety reasons.

We may also decline future appointments or restrict booking access where reasonably appropriate.

Nothing in this section authorizes discrimination prohibited by applicable law.

13. Illness, Hygiene, and Safety

Massage Essence may refuse or discontinue service if a customer appears seriously ill, presents symptoms of a potentially contagious condition, presents a significant hygiene concern, or if a therapist reasonably believes proceeding with the service would be unsafe or inappropriate.

Customers who are sick or contagious are encouraged to reschedule.

14. Pricing

Current pricing is displayed on our website, booking system, or at the studio.

We may change prices for future services at any time.

Price changes do not retroactively alter the price of a completed service.

If there is an obvious typographical, technical, or pricing error on our website or booking platform, we may correct the error.

Applicable taxes, charges, or add-ons, if any, will be disclosed where required.

15. Payments

Payments may be processed through Square or another payment processor used by Massage Essence.

Massage Essence does not directly collect or store payment-card numbers through massage-essence.com.

Payment processing may also be subject to the processor’s own terms and privacy policies.

16. Gratuities

Gratuities are optional.

Customers may choose whether and how much to tip their massage therapist.

Nothing on our website requires a particular gratuity amount unless expressly disclosed at the point of payment.

17. Service Concerns and Refunds

If you have a concern about your massage or experience, please notify our front desk as soon as possible so we have an opportunity to address it.

Because massage services are performed at the time of the appointment, completed services are generally not refundable, except where required by law or where Massage Essence determines otherwise in its discretion.

Nothing in this section limits any non-waivable rights under applicable law.

18. Gift Cards

Massage Essence sells gift cards that may be redeemed for eligible Massage Essence services.

Gift cards are subject to applicable California law.

Unless an exception under applicable law applies:

• Massage Essence gift cards do not expire;
• we do not impose dormancy or inactivity fees;
• gift cards may be used toward eligible Massage Essence services; and
• balances that must be redeemed for cash under California law will be handled accordingly.

California generally requires a gift card with a remaining cash value of less than $10 to be redeemable for cash.

Gift cards are not credit or debit cards and are not redeemable for cash except where required by law.

Massage Essence also honors qualifying Massage Essence gift cards issued before Ji Er LLC acquired the business, subject to reasonable verification and applicable business records.

We may require reasonable proof of validity for older or legacy gift cards.

Lost, stolen, damaged, altered, duplicated, counterfeit, or fraudulent gift cards may be denied or subject to verification before redemption.

19. Website Information

We try to keep massage-essence.com accurate and current.

Website content may occasionally contain:

• typographical errors;
• outdated information;
• pricing errors;
• scheduling inaccuracies;
• technical errors; or
• incomplete information.

We may correct or update website information at any time.

Availability shown online may change before an appointment is performed.

20. Third-Party Services

Our website may use or link to third-party services, including:

• Square;
• Google Maps;
• Google Analytics;
• Google Ads;
• Yelp; and
• other technology providers.

We do not control third-party websites or services.

Your use of third-party services may also be governed by their own terms and privacy policies.

21. Website Use

You may use our website only for lawful personal purposes.

You may not:

• interfere with website operation or security;
• attempt unauthorized access to systems or accounts;
• introduce malicious software;
• scrape or harvest data in a manner that disrupts or burdens the website;
• impersonate another person;
• submit fraudulent bookings;
• misuse appointment functionality; or
• use the website in violation of applicable law.

We may restrict website or booking access where reasonably necessary to protect our business, customers, personnel, or systems.

22. Intellectual Property

The Massage Essence name, branding, website design, text, graphics, logos, photographs, illustrations, and other website content are owned by or licensed to Ji Er LLC unless otherwise stated.

You may use the website for personal, noncommercial purposes.

You may not copy, reproduce, distribute, republish, commercially exploit, or create derivative works from protected content without permission, except as permitted by law.

23. No Guarantee of Results

Every person responds differently to massage.

Massage Essence does not guarantee any particular result, including:

• relief from soreness or tension;
• increased flexibility;
• faster recovery;
• improved sleep;
• reduced stress;
• pain reduction; or
• any other physical or wellness outcome.

Descriptions of potential benefits are general informational statements and not promises of a specific result.

24. Personal Property

Please keep personal belongings with you and take reasonable care of valuables.

To the fullest extent permitted by law, Massage Essence is not responsible for lost, stolen, misplaced, or damaged personal property unless liability cannot legally be excluded.

25. Limitation of Liability

To the fullest extent permitted by applicable law, Ji Er LLC, Massage Essence, and their owners, employees, contractors, therapists, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

• use of the website;
• inability to use the website;
• booking-system interruptions;
• third-party services;
• appointment cancellations;
• loss of data; or
• other matters relating to the website or these Terms.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

These Terms do not waive rights that consumers cannot waive under applicable law.

26. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, or expenses resulting from your unlawful use of the website, fraudulent bookings, intentional misconduct, or violation of these Terms.

This section does not require you to indemnify Massage Essence for our own unlawful conduct or liability that cannot legally be shifted to you.

27. Resolving Concerns

If you have a concern regarding an appointment, payment, gift card, website issue, or another interaction with Massage Essence, we encourage you to contact us first so we have an opportunity to address it.

Contact:

Nothing in this section prevents either party from exercising legal rights or remedies available under applicable law.

28. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Subject to non-waivable consumer rights, disputes arising out of or relating to these Terms, the website, or Massage Essence services may be brought in a court of competent jurisdiction located in Orange County, California.

Nothing in these Terms prevents either party from bringing an eligible claim in small claims court.

29. No Mandatory Arbitration

These Terms do not currently require mandatory private arbitration.

Nothing prevents the parties from mutually agreeing to mediation, arbitration, or another dispute-resolution process after a dispute arises.

30. Changes to These Terms

We may update these Terms from time to time.

Changes apply prospectively from the date the revised Terms are posted unless otherwise required by law.

The effective date at the top will indicate when the Terms were most recently updated.

Your continued use of the website after updated Terms take effect constitutes acceptance to the extent permitted by applicable law.

31. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

32. No Waiver

If Massage Essence does not enforce a provision of these Terms on one occasion, that does not waive our right to enforce it later.

33. Entire Agreement

These Terms, together with our Privacy Policy and any specific terms presented in connection with a particular appointment, gift card, purchase, or service, constitute the applicable agreement regarding use of the website and related services.

34. Contact